Overview

At Books Wallah, our return, replacement and refund policy applies only when books are received in a damaged or defective condition.

This policy is valid for 24 hours from the time of delivery. If more than 24 hours have passed since the order was delivered, we will not be able to offer a refund, return or replacement.

Mandatory Unboxing Video

Customers must record a clear and uninterrupted video while opening the package.

The unboxing video is mandatory for raising any request related to:

  • Returns
  • Replacements
  • Refunds
  • Missing books
  • Incorrect books received

We will not be able to provide any refund, replacement or other compensation if the customer does not have an unboxing video.

To be eligible for a return, the book must remain unused.

For any queries, please message us on WhatsApp at 8595996717 or email us at support@bookswallah.co.in.

Please note: WhatsApp messages only. Calls will not be accepted.

Damages Covered Under This Policy

A refund, return or replacement may be provided for the following issues:

  • Severe damage to the book’s spine that causes the pages to come apart.
  • Major damage caused during transit. Minor corner bends, small dents or scratches on the cover are not covered.
  • More than two misprinted pages.
  • More than two torn pages.
  • More than two missing pages.
  • Printing smudges that make more than two pages unreadable.
  • Books missing from the order.
  • Incorrect books delivered in the order.

A valid unboxing video is mandatory for all the issues mentioned above.

Book Sets and Box Sets

Book sets such as Harry Potter, The Lord of the Rings and similar collections may include an outer box. These boxes are delicate and may get damaged during transit.

Damage to the outer box alone is not covered under our refund, return or replacement policy.

If the books inside the set are damaged, the issue may be covered under this policy. However, if only one or two books in the set have printing errors or similar defects, Books Wallah may provide only a partial refund. The complete set will not be replaced in such cases.

A complete replacement of the set will only be provided when the outer box and all the books inside the set have been damaged during transit.

Different Book Cover

The cover of a book may occasionally differ from the image displayed on our website due to limited stock availability or quality-related reasons.

We do not provide a return, replacement or refund solely because the cover received is different from the cover shown on the website.

Refunds for Prepaid Orders Returned to Origin

Books Wallah does not have an automatic refund system.

If a prepaid order is returned to origin, the customer must contact us on WhatsApp at 8595996717 or email us at support@bookswallah.co.in to request the refund.

Order Cancellation Policy

Orders can only be cancelled within 6 hours of placing the order, as we aim to ship orders within 24 hours.

An order cannot be cancelled once it has been:

  • Picked up by the courier
  • Shipped
  • Marked as in transit
  • Marked as out for delivery

A full refund will be processed for orders cancelled within the permitted six-hour period.

Orders cannot be modified after they have been placed. The delivery address and contact details cannot be changed after the order has been shipped.

All cancellation requests must be submitted through WhatsApp at 8595996717 or email at support@bookswallah.co.in.

Shipping and Replacements

When a return or replacement is approved, our courier partner will pick up the book from the customer’s doorstep.

Books Wallah will bear the shipping costs associated with replacing the approved item. The customer will not be required to arrange or pay for return shipping.

If an order remains undelivered or is returned to us due to an issue from the courier’s side, the customer will receive a full refund.

The delivery time for an exchanged or replacement product may vary depending on the customer’s location.

To claim a return, refund or replacement, please message us on WhatsApp at 8595996717 or email us at support@bookswallah.co.in.

Compensation Terms

Compensation can only be provided once per customer.

Books Wallah reserves the right to decide the appropriate method of compensation. Refunds will be processed immediately after the issue has been reviewed and found to be genuine.

Need Help?

For questions related to returns, refunds, replacements or cancellations, contact Books Wallah through:

Website: bookswallah.co.in
Email: support@bookswallah.co.in
WhatsApp: 8595996717

WhatsApp messages only. No calls.