This Privacy Policy explains how Books Wallah collects, uses, stores and discloses your information when you access or use our website and services. It also explains your privacy rights and how applicable laws protect you.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words whose initial letters are capitalised have the meanings defined below. These definitions have the same meaning whether they appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for you to access our Service or certain parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with another party.
Company, referred to as “Books Wallah”, “the Company”, “We”, “Us” or “Our”, means Books Wallah.
Cookies are small files placed on your computer, mobile device or other device. Cookies may contain information about your browsing activity and preferences.
Country refers to India.
Device means any device that can access the Service, including a computer, smartphone or tablet.
Personal Data means any information relating to an identified or identifiable individual.
Service refers to the Website and the services offered through it.
Service Provider means any individual or organisation that processes information on behalf of the Company.
Usage Data means information collected automatically through the use of the Service or its technical infrastructure.
Website refers to Books Wallah, accessible at bookswallah.co.in.
You means the individual accessing or using the Service, or the business or other legal entity on whose behalf that individual is accessing or using the Service.
Collecting and Using Your Personal Data
Types of Data We Collect
Personal Data
While using our Service, we may ask you to provide personally identifiable information that may be used to contact or identify you.
This information may include, but is not limited to:
- First name and last name
- Email address
- Phone number
- Delivery and billing address
- State, province or region
- City
- PIN code or postal code
- Order and transaction information
- Usage Data
Usage Data
Usage Data is collected automatically when you use the Service.
Usage Data may include information such as:
- Your Device’s Internet Protocol address
- Browser type and version
- Pages of our Website that you visit
- Date and time of your visit
- Time spent on individual pages
- Unique device identifiers
- Diagnostic and technical information
- Referring or exit pages
When you access the Service through a mobile device, we may automatically collect information including device, browser and diagnostic information.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to monitor activity on our Service, remember user preferences and improve the performance of our Website.
The tracking technologies we may use include Cookies, browser storage, web beacons, tags, pixels and scripts.
Cookies or Browser Cookies
A Cookie is a small file placed on your Device.
You may instruct your browser to refuse all Cookies or notify you when a Cookie is being sent. However, if you do not accept Cookies, some sections or features of our Website may not function correctly.
Web Beacons
Certain parts of our Website and emails may contain small electronic files known as web beacons, clear GIFs, tracking pixels or single-pixel GIFs.
These technologies may allow us to:
- Count users who visit certain pages
- Determine whether an email has been opened
- Measure the popularity of Website sections
- Verify system and server integrity
- Analyse the effectiveness of marketing campaigns
Cookies may be either “Persistent” or “Session” Cookies.
Persistent Cookies remain on your Device after you close your browser, while Session Cookies are deleted when you close your browser.
Necessary or Essential Cookies
Type: Session Cookies
Administered by: Books Wallah
These Cookies are necessary to provide services available through the Website and enable important features such as shopping-cart functionality, checkout, account access, authentication and fraud prevention.
Cookie Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Books Wallah
These Cookies record whether users have accepted or acknowledged our use of Cookies.
Functionality Cookies
Type: Persistent Cookies
Administered by: Books Wallah
These Cookies allow us to remember choices you make while using the Website, such as login information, shopping-cart contents, language preferences or other settings.
How We Use Your Personal Data
Books Wallah may use Personal Data for the following purposes:
- To provide and maintain the Service
- To manage your Account
- To process and fulfil your orders
- To fulfil a contract
- To contact you
- To provide promotional information
- To manage your requests
- For business transfers
- For analysis and improvement
We may contact you through email, phone, SMS, WhatsApp or other electronic communication methods regarding orders, shipping, delivery, payment, returns, refunds, replacements, customer-support requests, account notifications or important service updates.
Sharing Your Personal Information
We may share your Personal Data in the following circumstances:
- With Service Providers
- With courier and delivery partners
- With payment providers
- For business transfers
- With Affiliates
- With business partners
- With other users, where you voluntarily share information publicly
- With your consent
Retention of Your Personal Data
Books Wallah will retain your Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
We may retain and use your Personal Data where necessary to comply with legal obligations, maintain transaction records, resolve disputes, prevent fraud, enforce policies or respond to customer-service matters.
Transfer of Your Personal Data
Your Personal Data may be processed at our operating locations and at locations where our Service Providers or other parties involved in processing are based.
By submitting your Personal Data and using the Service, you consent to such processing and transfers.
Books Wallah will take reasonable steps to ensure your information is handled securely and in accordance with this Privacy Policy.
Accessing, Correcting and Deleting Your Personal Data
You may request access to, correction of or deletion of Personal Data that we have collected about you.
You may also contact us to request that we:
- Provide access to your Personal Data
- Correct inaccurate information
- Update incomplete information
- Delete your Personal Data
- Withdraw consent, where processing is based on consent
We may need to retain certain information where required by law, for accounting or taxation purposes, for fraud prevention, to resolve disputes or where another valid legal basis applies.
Disclosure of Your Personal Data
Business Transactions
If Books Wallah is involved in a merger, acquisition, restructuring or asset sale, your Personal Data may be transferred as part of that transaction.
Law Enforcement
Books Wallah may be required to disclose Personal Data when required by law or in response to a valid request from a court, government agency or public authority.
Other Legal Requirements
Books Wallah may disclose your Personal Data in good faith when necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of Books Wallah
- Prevent or investigate possible fraud, misuse or wrongdoing
- Protect the personal safety of users or members of the public
- Protect against legal liability
- Enforce our terms, policies or agreements
Security of Your Personal Data
The security of your Personal Data is important to us.
We take commercially reasonable administrative, technical and organisational measures to protect your information.
However, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, while we strive to protect your Personal Data, we cannot guarantee absolute security.
Children’s Privacy
Our Service is not directed towards children.
We do not knowingly collect personally identifiable information from children without appropriate consent where required by law.
If you are a parent or guardian and believe that a child has provided Personal Data to us, please contact us. If we become aware that we have collected Personal Data from a child without appropriate consent, we will take reasonable steps to remove it.
Links to Other Websites
Our Service may contain links to websites or services that are not operated by Books Wallah.
When you click a third-party link, you will be directed to that third party’s website. We recommend reviewing the Privacy Policy of each external website you visit.
Books Wallah does not control and is not responsible for the content, privacy policies, security or practices of third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be published on this page, and the “Last updated” date at the top of the policy may be revised.
You are advised to review this Privacy Policy periodically. Changes become effective when they are published on this page.
Contact Us
For questions, concerns or requests relating to this Privacy Policy or your Personal Data, contact Books Wallah through:
Website: bookswallah.co.in
Email: support@bookswallah.co.in
WhatsApp: 8595996717
WhatsApp messages only. No calls.