This Shipping and Delivery Policy applies to all orders placed through Books Wallah at bookswallah.co.in.

Order Processing and Dispatch

We aim to process and dispatch orders as quickly as possible.

After an order is placed successfully, the tracking link will generally be shared within 72 hours through:

  • The email address provided while placing the order
  • The WhatsApp number provided while placing the order

Customers are responsible for providing a correct and active email address and WhatsApp number during checkout.

Delivery Time

Orders are generally delivered within 6–8 business days from the date the order is placed.

Sundays are not counted as business days, as Sunday is a non-working day.

The delivery timeline is an estimate and may vary depending on:

  • The customer’s delivery location
  • Courier availability
  • Weather conditions
  • Operational disruptions
  • Public holidays
  • Other circumstances beyond our reasonable control

Books Wallah cannot guarantee delivery on a particular date unless specifically confirmed by us.

Shipping Charges

Books Wallah offers free shipping on orders above ₹799.

For orders below ₹799, the following shipping charges will apply:

  • Prepaid orders: ₹40
  • Cash on Delivery orders: ₹80

The applicable shipping charge will be calculated and displayed at checkout before the order is placed.

Order Tracking

Once the order has been dispatched, a tracking link will be sent to the customer through email and WhatsApp, generally within 72 hours of placing the order.

Customers can use the tracking link to check the latest delivery status of their shipment.

Tracking information may take some time to update after the courier partner picks up the order.

Delivery Address and Contact Details

Customers must provide a complete and accurate delivery address while placing an order.

The address should include:

  • House, flat or building number
  • Street or locality
  • Landmark, where applicable
  • City
  • State
  • Correct PIN code
  • Active phone number

Books Wallah will not be responsible for delivery delays or failed deliveries caused by an incorrect or incomplete address, incorrect PIN code or unavailable phone number.

The delivery address and contact details cannot be changed after the order has been dispatched.

Delivery Attempts

Our courier partner may contact the customer before attempting delivery.

Customers are requested to remain available at the provided phone number and delivery address.

If delivery fails because the customer is unavailable, refuses to accept the order or cannot be contacted, the courier partner may make additional delivery attempts according to its internal policy.

If the shipment is returned to Books Wallah due to repeated failed delivery attempts or incorrect customer information, additional shipping charges may apply for reshipping the order.

Delayed Shipments

Although most orders are delivered within the estimated period, delays may occasionally occur because of courier-related or operational issues.

Books Wallah is not responsible for delays caused by circumstances beyond our reasonable control. However, we will assist customers in coordinating with the courier partner wherever reasonably possible.

A delay in delivery does not automatically make an order eligible for cancellation or compensation once the order has been dispatched.

Undelivered Orders

If the courier partner marks an order as delivered but the customer has not received it, the customer must contact Books Wallah as soon as possible.

The matter will be raised with the courier company for investigation. Any resolution will depend on the findings provided by the courier partner.

Damaged, Missing or Incorrect Items

Customers must record a clear and uninterrupted video while opening the package.

The unboxing video is mandatory for raising a request regarding:

  • Damaged books
  • Missing books
  • Incorrect books
  • Printing defects
  • Torn or missing pages

All such requests will be handled according to our Refund, Return and Replacement Policy.

Orders Returned to Origin

An order may be returned to Books Wallah if:

  • The delivery address is incorrect or incomplete
  • The customer is unavailable
  • The customer refuses delivery
  • The customer cannot be contacted
  • The courier is unable to service the location
  • Delivery fails because of an issue from the courier’s side

If a prepaid order is returned to origin due to an issue from the courier’s side, the customer will be eligible for a refund in accordance with our Refund, Return and Replacement Policy.

Refunds for prepaid orders returned to origin are not automatic. Customers must contact us through WhatsApp or email to request the refund.

Order Cancellation

Orders can only be cancelled within 6 hours of placing the order.

An order cannot be cancelled after it has been picked up by the courier or marked as shipped, in transit or out for delivery.

Cancellation requests must be sent through WhatsApp or email.

Contact Us

For questions related to shipping, tracking or delivery, contact Books Wallah through:

Website: bookswallah.co.in
Email: support@bookswallah.co.in
WhatsApp: 8595996717

WhatsApp messages only. No calls.